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The Parent & Patron Assistance Center (PPAC) is a confidential resource that serves the Nacogdoches ISD community by helping to address concerns, complaints, conflict and other school-related issues in an informal manner. The coordinator is available to listen to and analyze problems; identify and explain relevant NISD policies and procedures; and explore options for parents and patrons. PPAC exists to serve the Nacogdoches ISD community as a way to support the district’s commitment to fundamental fairness and customer service.

PPAC is here to help with:
-Enrollment
-Understanding and complying with enrollment procedures.
-Directing parents to appropriate staff for special enrollment considerations and -  for student service needs.
-Making recommendations to NISD’s superintendent and administration for improvement.

Before contacting the PPAC
Please contact the campus, department staff or administrator closest to the concern.

General Assistance
-Helping parents and patrons identify assistance agencies.
-Connecting parents and patrons with district special services.
-Coordinating parent training programs.
-Facilitating parent and patron relations with Nacogdoches ISD campuses for the purpose of improving student academic experience and performance.

Conflict Resolution
-Listening to parent and patron concerns.
-Helping parents and patrons understand and navigate district policy and procedures for addressing any problems they may have regarding student academic performance or disciplinary actions, district initiatives or other matters.
-Assisting parents with questions that are unable to be resolved at the campus level.
-Guiding parents in an effort on how best to address issues at the campus level with the teacher, counselor or administrative staff.
-Connecting parents to the staff member in the best position to help answer their questions.
-Serving as a “fact-finder” on behalf of the superintendent’s office for issues beyond the authority of campus administrators or departments.

Next steps:
-If the issue is not resolved, contact the PPAC office at 936-569-5000, ext. 8893, or fill out this form Parent/Patron Intake
-The PPAC coordinator will investigate your concern and report the findings back to you.
-If, after receiving the information, you feel you do not have an appropriate resolution, you may utilize the formal Concern/Complaint Process.

Want more information on the Parent & Patron Assistance Center? Visit the PPAC website or, if you have an issue that cannot be resolved at the campus level, contact the PPAC office at (936) 569-5000, ext. 8893.